Return
Effective for brand-new ebikes/etrikes
· All e-bikes and e-trikes come with a 14-day return window from the date of receipt. Returns are not accepted after this period.
· If a return has been approved, the customer is in charge of properly packaging the bike, and returning to 4188 Arden Drive El Monte, California, 91731. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.
· Return requirement:
· Less than 10 miles on the odometer.
· Must be returned in the same condition as it was sold. No major scratches or paint chips. Any attempt to hide scratches and chips will result in a refund deduction.
· The buyer is responsible for all associated costs, including but not limited to, transportation, inspection and restocking fees. A restocking fee of 10-30% will apply, depending on the condition of the bike(s). Orders outside the continental United States may incur a restocking fee of up to 50%.
· A restocking fee of 13% will apply for a returned battery.
· Please contact our technical support team for return/replacement instructions at support@addmotor.com or (888)6600868.
Effective for sample ebikes/etrikes
· No Returns Accepted: All sample eBikes/eTrikes are sold as-is. Returns, exchanges, or refunds are not accepted, except in cases of significant manufacturer or structural defects that were not disclosed at the time of sale. If applicable, returns or exchanges may be requested within 7 days of receipt. To be eligible for a return or exchange, you must provide evidence of the defect, including but not limited to pictures and videos clearly showing the issue. The return or exchange policy does not apply to minor issues or normal wear and tear.
· If a return has been approved, the customer is in charge of properly packaging the bike, and returning to 4188 Arden Drive El Monte, California, 91731. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.
· Return requirement:
·The bike must be returned in the same condition as it was sold.
·Any return or exchange is subject to the approval of ET.
·The buyer is responsible for all associated costs, including but not limited to, transportation and inspection fees.
· Please contact our technical support team for return/replacement instructions at sales@electrictricycle.com or (888)6600868.
Apply to All Models: Please ensures the preservation of both the outer box and inner packaging. In the event of a return, any additional requirements related to the outer box may incur charges.